9xbd Privacy Policy — Your Data, Our Responsibility

9xbd (https://9xbd.pro) is one of Bangladesh's most trusted online gaming and betting platforms. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how 9xbd collects, stores, uses, and protects your personal information.

By accessing 9xbd or using our services, you agree to this Privacy Policy. If you disagree with any part of this Policy, please discontinue use of the platform and contact our support team.

9xbd operates with complete transparency. We believe you have the right to know — what data we hold, why we hold it, and where it goes. That is why this Policy is written in plain, straightforward language so you can easily understand it.

9xbd only collects information that is necessary to provide its services. Collecting unnecessary data goes against our principles. The table below outlines the data we collect in detail:

Beyond the information you provide directly during registration or use of our services, 9xbd also automatically collects certain technical data to help keep the platform secure. Your full card details or bank account numbers are never stored by 9xbd.

9xbd uses your information only for specific, legitimate, and transparent purposes. Your data is never used for anything unrelated to those purposes. The key use cases are outlined below:

• To create, manage, and complete the verification of your account.
• To securely process deposits, withdrawals, and other financial transactions.
• To provide customer support and resolve complaints.
• To prevent fraud, money laundering, and unauthorized access.
• To promote responsible gaming and provide support to at-risk users.
• To fulfil legal and regulatory obligations.
• To continuously improve the platform's services and user experience.
• To inform you of relevant bonuses and offers (based on your consent).

9xbd does not sell your personal information to any third party. However, limited data may be shared in specific circumstances necessary for service delivery. Any such sharing is always controlled and purpose-driven.

• Payment Provider: The necessary information is shared to process transactions via Mobile Banking, Nagad, or Rocket.
• Identity Verification Provider: For KYC (Know Your Customer) verification, information may be shared with licensed verification agencies.
• Law Enforcement: Data may be disclosed to authorities when required by a valid legal order or investigation.
• Game Providers: Limited session data may be shared with Live Casino or Sports Betting providers.
• Preventive Measures: Anonymized data may be shared with security partners for fraud detection and prevention.

9xbd follows the highest industry standards to protect your information. Our security infrastructure is built in multiple layers, capable of handling threats from both internal and external sources.

• All data transmissions are secured using the TLS 1.3 encryption protocol.
• Sensitive data (passwords, payment numbers) is stored using AES-256 encryption.
• Automatic alerts are sent if any suspicious login attempts are detected on your account.
• Regular third-party security audits and penetration testing are conducted.
• Our servers are protected by firewalls, intrusion detection systems, and real-time monitoring.
• Data is backed up regularly and stored in secure alternate locations.

That said, no method of transmission over the internet is 100% secure. 9xbd takes every measure to protect your data, but we also encourage you to use a strong password and never share your login credentials with anyone.

Cookies are small text files stored in your browser. 9xbd uses cookies to enhance your experience and keep the platform running smoothly.

• Essential Cookies: These cookies are essential for maintaining your login session and keeping the platform secure — without them, the platform cannot function.
• Functional Cookies: Used to remember your language preference, game preferences, and other settings.
• Analytics Cookies: Used to understand which parts of the platform are most visited; this data is fully anonymized.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working.

9xbd believes you should have full control over your own data. Below are your key rights, which 9xbd fully acknowledges:

9xbd does not retain your data longer than necessary. However, certain information is kept for a defined period to meet legal obligations, resolve disputes, and maintain service standards.

Once the applicable retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

9xbd strictly does not provide services to anyone under the age of 18. This is not just a regulatory requirement — we genuinely believe minors should be kept away from gaming.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect information from anyone under the age of 18.
• If an underage account is identified, it will be closed immediately.
• If you believe a minor is using 9xbd, please notify our support team immediately.

9xbd may update this Privacy Policy when necessary. Any changes will be reflected by updating the "Last Updated" date at the top of the page. For significant changes, you will be notified via your registered email or a platform notification.

Continued use of the platform after a revised policy takes effect constitutes your acceptance of the new terms. If you do not agree to the updated policy, please contact support to close your account.

For any privacy-related questions, requests, or complaints, please reach out to 9xbd's dedicated privacy team. We take every request seriously and aim to respond promptly.

We typically respond to your request within 3–7 business days. Complex requests may take a little longer, but we will keep you updated throughout the process.